Whatare the most important personal traits linking to success in business? Recentresearch indicates that human relations are very important in business. “Integrity”and “ability to get along with others” are by far the most importantsuccess-related characteristics while “inability to understand others” and“inability to work with others” two most common failings. Luckily, humanrelations skills can be learned, and practice helps to improve performance.

人最重要的個性與商業上的成功有什么關系？最近的研究表明，人與人之間的關系對商業是很重要的。“誠信”和“與人相處的能力”是迄今為止成功最重要的相關特點，而“無法理解他人”和“不能與他人相處”是兩個最常見的弱點。幸運的是，人際關系的技能是可以學習的而練習則是有助于提高行為表現。

Oneskill that is helpful in working with people is being able to observeaccurately. Most of time, we see events around us from a very personalviewpoint. Our observations are usually laced with assumptions and inferencesthat distort our ability to see what is happening. Practice in accurateobservation helps us to respond more appropriately to the people around us.

其中一個技巧是在工與人們相處時能夠如實觀察。大多數時候，我們是從一個非常個人的觀點來看到發生在我們周圍的事情。我們看到的通常是參雜著假設和推論的，這會誤導我們看到正在發生的事情。練習準確的觀測有助于我們更適當的回應我們周圍的人。

Thesecond skill is listening. Listening to other is the most important skill wecan learn. We can learn to hear what the other people are saying withoutdefensiveness or judgmental attitudes. We can learn ways to respond, so thatother person knows that we have heard what he or she was trying to say.

第二個技巧是聆聽。我們可以學到的最重要的技巧是傾聽他人。我們可以聽到其他人沒有防御或判斷性態度的說法。我們可以學習如何回應，這樣其他人就可以知道我們聽到他或她想說的是什么。

Thethird area for learning in human relations is assertiveness: expressing ourneeds, feelings and ideas clearly, but without stifling others or putting themdown. Many interpersonal problems arise from our inability to say what is onour minds in a proper way that people can accept.

在學習人際關系中的第三個點是過于自信：明確地表達我們的需要，情感和思想，但不用扼殺他人的想法或看低他們。許多人際問題產生的原因在于我們無法用一個大家可以接受的正確方式來表達我們的想法。

Thefourth area related to our ability is to recognize the culturally conditionedvalues of people we work with, and to be able to take them into account.Especially when these values clash with our own, we need to be sensible to theimplications of this conflict for our work.

第四個與我們的能力相關的領域是承認和我們相處的人的文化制約價值觀，并能夠為他們著想。特別是當這些價值觀與我們自己的有沖突的時候，我們要理智地對待這個工作上的沖突。